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forecasting salesforce data architecture gainsight playbooks📋 Description
- Strategic partner to CS leaders (EMEA & Americas).
- Lead retention forecasting and CSM data ops; churn analysis.
- Manage reporting and ad hoc analyses for exec decisions.
- Own accounts allocation, handover tracking, CS KPIs.
- Manage quotas, commissions, and CS compensation accuracy.
- Drive leadership rhythm; prepare QBRs, All Hands, and off-sites.
🎯 Requirements
- Technical Proficiency: Salesforce (reporting, dashboards) and Gainsight (health scoring).
- Experience: 3-5 years in Revenue Operations, Sales Ops, or a CSM Ops role in SaaS.
- Analytical Rigor: Attention to detail with GTM data approach; scalable solutions.
- Communication: Strong English; translate data into actionable insights.
- Project Management: Cross-functional; manage priorities in a fast-paced environment.
- Proactive Mindset: Self-starter who identifies friction and proposes scalable solutions.
🎁 Benefits
- Virtual onboarding, hackathons, and global team interaction.
- Hybrid and remote work policies.
- Generous PTO; location varies.
- Lifestyle allowance.
- Culture Crew in every country for bonding.
- Stock options for all full-time employees.
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