Strategic Support: Primary Business Partner for VP CS EMEA & VP CS Americas.
Data & Insights: Lead retention forecasting, CS data ops, churn/downsell analysis.
Reporting & Analysis: Manage reporting requirements and ad hoc analyses for exec decisions.
Lifecycle Management: Own accounts allocation, handover tracking, CS KPI monitoring.
Performance & Incentives: Manage quotas, commission inquiries, ensuring CS compensation accuracy.
Operational Rhythm: Lead cadences; prep for QBRs, All Hands, and off-sites.

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