Related skills
data dashboards reports workflows gainsight📋 Description
- Support CS Ops managers in day-to-day tooling, data, and process questions.
- Help increase CS productivity by standardizing ways of working.
- Collaborate with CS teams across regions (FR, DACH, IT, UK, SP, US).
- Manage tickets in Gainsight for day-to-day CS inquiries.
- Investigate bugs and escalate complex issues with clear context.
- Document and share knowledge; maintain FAQs and best practices.
🎯 Requirements
- Master’s student in business, operations, management or similar.
- Strong interest in data, tools, and operational processes.
- Curious mindset with a focus on root causes.
- Structured and detail-oriented.
- Excellent communication; translate issues for CS teams.
- Fluent in French and English; additional European language a plus.
- Interview process conducted in French.
🎁 Benefits
- 1000€ monthly internship expense reimbursement.
- Large Lyon office with snacks and drinks.
- Fast learning environment with team spirit and entrepreneurship.
- An entrepreneurial, collaborative team.
- Thursday beers and afterworks with the team.
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