Related skills
ms office jira sfdc five9 sat tool📋 Description
- Coordinate communication with customer contact roles from initiation to implementation in Five9 System.
- Internal CS coordination to support off-hours/maintenance activities.
- Help maintain accuracy of customer lists to support CS maintenance and communications.
- Send communications to customers about service or outage alerts.
- Disseminate communications to internal groups about service or outage alerts.
- Draft RCA and track project progress.
🎯 Requirements
- Excellent technical skills; knowledge of process-related standards; analytical with interpersonal skills.
- Call center experience; Jira or change management tools.
- Willing to work extended hours and weekends.
- Excellent written and verbal communication.
- Ability to prioritize work to deliver quality results on time.
- Familiar with internal CS tools: SAT Tool, SFDC, MS Office, Five9.
🎁 Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid leave with cash conversion
- HMO with dependents
- Retirement plan; life insurance; WFH internet/meal allowance; EAP; gov't benefits
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