Related skills
billing customer success onboarding contract management vendor coordination📋 Description
- Primary point of contact for customers; own end-to-end relationship.
- Design and run onboarding programs; define support SLAs and contacts.
- Monitor customer health; proactively identify issues and opportunities.
- Manage and triage the support ticketing system; ensure timely resolution.
- Build, manage, and oversee on-duty technician schedules.
🎯 Requirements
- 2–4 years in customer success, operations, or related admin role.
- Genuinely passionate about AI, GPU infrastructure, and emerging tech.
- Availability outside core hours for critical customer situations.
- Energized by building processes from the ground up.
🎁 Benefits
- Medical, dental, vision, life, and disability; PTO.
- Entrepreneurial culture with transparency and growth mindset.
- Wellness programs and comprehensive benefits.
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