Customer Success Operations Analyst

Added
19 days ago
Type
Full time
Salary
Salary not provided

Related skills

looker salesforce sql tableau excel

πŸ“‹ Description

  • Be a generalist in post-sales lifecycle, driving efficiency with data-driven workflows.
  • Partner with business teams to translate needs into technical solutions.
  • Deliver operational improvements across CS tooling, reporting, and projects.
  • Develop dashboards and analytics to surface insights for decision-making.
  • Configure and optimize CS tools and related systems.
  • Collaborate cross-functionally to address operational challenges.

🎯 Requirements

  • Communication & Relationship Building: strong interpersonal skills.
  • Technical & Analytical Skills: BI & data warehouse tools, Excel/Sheets.
  • AI & Emerging Technology: comfortable with AI-assisted tools.
  • RevOps Systems Expertise: Salesforce, Totango, Gainsight, ChurnZero, Looker/Tableau.
  • Generalist Mindset: ability to context-switch between projects and stakeholders.
  • Experience: 1-3 years in CS Ops, Sales Ops, Revenue Ops in SaaS.

🎁 Benefits

  • Comprehensive health plans
  • 401k program
  • Commuter benefits
  • Parental leave and flexible time off policy
  • Onboarding program and virtual company events
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