Related skills
crm data analytics salesforce data modeling dashboards📋 Description
- Partner with CS leadership to design onboarding, adoption, renewals, and expansion
- Own CS data infra (Salesforce-centric) with clean, actionable data
- Define, measure, and report on customer value, usage, and health scoring
- Build dashboards and insights for retention and churn risk
- Operationalize usage tracking by user persona to boost engagement
- Align with Sales/Product/Finance on expansion and renewal motions
🎯 Requirements
- 6-10+ years in Revenue Ops, CS Ops, Sales Ops, or related role
- Deep Salesforce experience: reporting, dashboards, data models
- Strong analytical mindset; turn data into clear insights
- Proven track record defining and tracking health, adoption, retention
- Comfort working cross-functionally with CS, Sales, Product, Finance, Eng
- Highly organized, detail-oriented, process-driven; manage multiple initiatives
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