Monitor KPIs for your team and coach where needed.
Ensure team members reach goals for education and career advancement.
Assist with escalations, coverage, and drive team initiatives.
Coaching sessions with individuals: review calls, case handling, and relationships.
Onboarding for net-new non-premium accounts: setup accounts, CA requests, add units.
Team building events and hosting training sessions on team topics.

🎯 Requirements

2+ years in customer onboarding experience.
2+ years in customer success/relationship/account management in Digital Security, SaaS or Software.
Salesforce and MS Office Suite CRM experience.
Tertiary qualification (advantageous).
Digital Security industry certification (advantageous).
Strong organizational and communication skills.

🎁 Benefits

Competitive benefits for full-time employees.

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