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crm customer success salesforce saas onboarding📋 Description
- Support SMB customers during the first 60 days to drive onboarding.
- Deliver product training, guidance, and hands-on setup help.
- Conduct onboarding calls, sessions, and workshops.
- Document objectives and onboarding plans with senior CSMs.
- Build relationships and monitor health for ongoing engagement.
- Track onboarding metrics and update CRM with progress.
🎯 Requirements
- Fluent in English and Italian.
- Bachelor's degree or equivalent practical experience in a customer-facing role.
- 1-2 years in Customer Success, onboarding, or related role.
- Familiarity with B2B SaaS, IoT, or tech products is a plus.
- Strong communication, listening, and presentation skills.
- Ability to follow structured playbooks and manage multiple onboarding engagements.
- Experience with CRM or ticketing tools (Salesforce, Gainsight) is a plus.
🎁 Benefits
- Flexible hybrid working model.
- Great benefits and inclusive culture.
- Opportunities to learn and grow.
- Collaborative, cross-functional team.
- Strong work-life balance.
- Access to onboarding playbooks and resources.
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