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crm customer success salesforce saas onboarding📋 Description
- Onboard SMB customers during their first 60 days; ensure successful implementation.
- Deliver product training and enablement to accelerate time-to-value.
- Run onboarding calls and workshops for setup and initial use cases.
- Document objectives and onboarding plans with senior CSM guidance.
- Build relationships and monitor onboarding progress and health.
- Collaborate with Support/Product/CS to resolve issues.
🎯 Requirements
- Exceptional verbal and written fluency in English and Polish.
- Bachelor's degree or equivalent in a customer-facing role.
- 1-2 years in Customer Success, onboarding, or related role.
- Strong communication and presentation skills for non-technical audiences.
- Familiarity with B2B SaaS, IoT, or technology products is a plus.
- Organized with documentation habits; able to manage multiple engagements.
🎁 Benefits
- Flexible hybrid work model with in-person and remote options.
- Great benefits and inclusive culture.
- Opportunities to innovate and grow.
- Collaborative, cross-geo teammates.
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