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crm customer success salesforce saas onboarding📋 Description
- Facilitate onboarding and implementation for SMB customers with hands-on support.
- Conduct onboarding calls, sessions, and training workshops.
- Document objectives and onboarding plans with senior CSMs.
- Build relationships with customer contacts for ongoing engagement.
- Monitor onboarding progress and escalate risks or delays.
- Track onboarding metrics like time-to-value and adoption.
🎯 Requirements
- Fluency in English and Dutch (verbal and written) required.
- Bachelor’s degree or equivalent customer-facing experience.
- 1-2 years in Customer Success, onboarding, or related role.
- Familiarity with B2B SaaS or IoT tech products is a plus.
- Strong communication and presentation skills for non-technical audiences.
- Ability to follow structured processes and adapt playbooks.
🎁 Benefits
- Flexible hybrid work model with in-office and remote options.
- Supportive, diverse, collaborative culture.
- Opportunities to innovate and impact Geotab's CX.
- Training and growth opportunities.
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