Related skills
crm b2b saas customer success salesforce onboarding📋 Description
- Onboard SMB customers, guide setup and initial use cases.
- Deliver onboarding calls and trainings to accelerate value.
- Create onboarding plans with clear success criteria.
- Build relationships with customer contacts during onboarding.
- Monitor onboarding progress and flag risks to senior CSMs.
- Document objectives and track progress in CRM.
🎯 Requirements
- English and German fluency (verbal and written).
- Bachelor's degree or equivalent in a customer-facing role.
- 1-2 years in Customer Success or onboarding (or similar).
- Strong communication and presentation skills; explain tech to non-technical users.
- Ability to follow playbooks and adapt to customer needs.
- CRM/ticketing experience (Salesforce, Gainsight, Salesloft) a plus.
🎁 Benefits
- Flexible hybrid working model
- Home office reimbursement program
- EV purchase incentive program
- Public transportation reimbursement
- Pension contributions
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