Manage enterprise PKI, IoT and TLS clients.
Serve as primary contact; ensure client needs via proactive communication.
Collaborate with Product, Services, Support, Compliance and Sales.
Provide proactive service updates and escalation to ensure service levels.
Build strong relationships; identify opportunities to drive growth and satisfaction.
Manage customer lifecycle and renewals to avoid disruptions.

🎯 Requirements

2+ years in customer success/relationship/account mgmt in digital security, SaaS or Software.
CRM tools (Salesforce) and MS Office Suite experience.
Strong written and verbal communications; executive presentations.
Cross-functional collaboration with Sales, Product, Support, and Services.
Proven ability to manage renewals and drive customer value.
Willingness to pursue Security+ or related certifications.

🎁 Benefits

Provident Fund
Medical Aid + Gap Cover
Employee Assistance Program
Gym Reimbursement
Life Insurance
Disability Insurance

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