Customer Success Manager (West)

Added
5 minutes ago
Type
Full time
Salary
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Related skills

crm account management renewals onboarding implementation

๐Ÿ“‹ Description

  • Oversee a school book of business from onboarding to renewal.
  • Drive engagement, retention, and growth with partner schools.
  • Identify upsell opportunities and lead expansion discussions.
  • Lead onboarding and implementation with district partners.
  • Communicate with school leaders to ensure BrainPOP usage; gather feedback.
  • Travel 20-40% to CA and occasional NYC visits.

๐ŸŽฏ Requirements

  • 2-3+ years in software sales or account management in K-12.
  • Experience managing a high-volume book of business.
  • Proven ability to identify value-based opportunities for partners.
  • Experience with software implementations (K-12 a plus).
  • Experience with a CRM and forecasting/reporting.
  • Knowledgeable about K-12 curriculum standards.

๐ŸŽ Benefits

  • Hybrid work with remote flexibility and in-office NYC option.
  • Travel opportunities within CA and NYC visits.
  • Collaborative culture with educators and tech teams.
  • Equal opportunity employer; inclusive workplace.
  • Ongoing training and growth in education tech.
  • Access to BrainPOP products and user communities.
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