Related skills
crm data analysis customer success onboarding retention📋 Description
- Build deep relationships with customers during onboarding.
- Define success criteria and measurable outcomes with stakeholders.
- Identify long-term expansion via customer needs.
- Ensure year-one targets and product adoption milestones.
- Post-onboarding: training and advocacy within customer orgs.
- Monitor health signals and address adoption barriers early.
🎯 Requirements
- 3+ years managing a book of 50+ customers
- Proven adoption, retention, expansion track record
- Data-driven; forecast risk; measure success
- Curious, problem-solving; adaptable
- Customer-first; advocate for customers
- Finance or payments product experience is a plus
🎁 Benefits
- Fast-growing Canadian fintech
- High autonomy in a high-growth role
- Collaborate with an ambitious, supportive team
- Hybrid work model; Toronto in-office days
- Catered team lunches Tue-Thu
- Dog-friendly office
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