Customer Success Manager - US EST

📋 Description

• Identify key customer champions and ensure long-term health of accounts
• Guide customers from onboarding through adoption, renewal, and growth
• Establish rapport with assigned accounts
• Collaborate with post-sales, AEs, PM, Sales, and leadership to ensure success
• Identify and call out account risks
• Travel on-site to key customers as needed

🎯 Requirements

• 5+ years of Customer Success/Account Management
• Based on East Coast, willing to work EST hours
• Salesforce CRM, Google Suite, and SaaS CS tools (Catalyst.io, Pendo, Looker)
• Previous SaaS experience required
• Clear communication and mode selection (email, phone, messaging)
• Travel up to 25% of the time

🎁 Benefits

• 100% premiums paid for health, vision, and dental for you and dependents
• Annual HRA: $3,000 individual / $4,500 family
• Paid family and medical leave
• Open PTO, quarterly Wellness Day, and at least 10 paid holidays
• 401(k) retirement account
• Home office reimbursement
• Stock options