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salesforce security saas zendesk gainsight📋 Description
- Align Bolster solutions with customer outcomes; find expansion opportunities.
- Own a portfolio of enterprise and mid-market customers; ensure success.
- Lead Executive Business Reviews; share best practices; show measurable value.
- First-line support for key accounts; triage issues; guide resolution with Eng/Support.
- Communicate across Slack, Zoom, email, tickets, and forums; balance priorities.
- Collaborate with Sales, Product, Eng, and Marketing for a seamless experience.
🎯 Requirements
- 4+ years in Customer Success, Account Mgmt, or Strategic Consulting (enterprise SaaS or security).
- Proven success managing enterprise and mid-market customers with complex use cases.
- Curious, proactive, and resourceful; seek answers and share learnings.
- Comfortable as first responder to questions; know when to solve or escalate.
- Strong multitasking and prioritization in omnichannel environment.
- Nice to have: Salesforce, Gainsight, Zendesk; fraud protection; community engagement.
🎁 Benefits
- Excellent medical, dental, and vision insurance.
- Flexible time off + paid holidays.
- Equity + 401(k) plan.
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