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account management data analysis customer success saas enterprise📋 Description
- Owning the post-sales lifecycle for NA enterprise accounts.
- Drive ROI and adoption of our digital twin platform.
- Develop account plans with Sales to drive retention and expansion.
- Lead Quarterly Business Reviews with C-suite and VP-level stakeholders.
- Be the voice of the US market to Product and Engineering.
- Collaborate daily with the UK team; travel as needed.
🎯 Requirements
- 2+ years utilities sector experience.
- 3-6 years CS or Account Management in B2B SaaS or geospatial.
- Strong executive stakeholder relationships (C-level/VP).
- Data-driven mindset for health, churn, and ROI analysis.
- Ability to operate autonomously in a new market.
- Team-oriented, partner with Sales to win the market.
🎁 Benefits
- Comprehensive Healthcare: Medical, Dental, Vision
- 401(k) with company matching (4%)
- Generous PTO + Federal holidays
- Fully remote role with flexible schedule
- MacBook Pro and home-office budget
- $1000 annual Learning & Development stipend
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