Related skills
account management customer success saas renewals churn reduction📋 Description
- Research new clients to identify value and growth potential
- Lead onboarding trainings for new clients
- Manage ~100 accounts, 30% high-touch, with proactive engagement
- Drive renewals and expansions based on usage and insights
- Conduct exit interviews with churned clients
🎯 Requirements
- Full professional English proficiency (C1)
- 3+ years as Account Manager or CSM in B2B SaaS
- Manage a book of 50+ accounts with strong planning and prioritization
- Experience driving MRR/ARR growth via renewals, upsells, or cross-sells
- Experience leading pricing, discounting, and upselling discussions
- Customer-driven with empathy and emotional intelligence
🎁 Benefits
- Remote-first flexibility to shape your workday
- Home workplace budget
- Co-working expense coverage
- Individual IT budget for equipment
- Top-tier tech and AI-powered tools
- Tailored Wellness Package (1500 GBP/year)
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