Related skills
account management customer success cybersecurity platform📋 Description
- Drive strategy and execution aligning conversations to cybersecurity and risk objectives.
- Act as trusted advisor on the SecurityScorecard platform and cybersecurity risk domains.
- Drive retention and expansion with accurate forecasting and collaboration with internal sales.
- Identify opportunities to increase customer value via platform adoption and new use cases.
- Collaborate with CS and Sales leadership to improve the customer journey and best practices.
- Represent the voice of the customer in product feedback and service delivery.
🎯 Requirements
- Bachelor’s degree.
- 5+ years in account management, customer success, or similar.
- Strong written and verbal communication with meticulous organization.
- Solid cybersecurity or third-party risk management knowledge; cyber insurance a plus; strong technical aptitude.
- Proven success expanding relationships with executive stakeholders.
- Experience leading strategic account planning, QBRs, upsell/cross-sell, renewals.
🎁 Benefits
- Stock options
- Health benefits
- Unlimited PTO
- Parental leave
- Tuition reimbursements
- More country-specific benefits
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