Related skills
customer success salesforce cybersecurity renewals onboarding📋 Description
- Be the client advocate and product specialist for assigned customers.
- Develop scalable methods for communicating best practices to customers.
- Identify at-risk accounts and escalate as needed.
- Conduct proactive outreach to anticipate customer needs and strengthen engagement.
- Coordinate resources to ensure successful project execution.
- Work with professional services, technical support, and regional sales teams to onboard new customers.
🎯 Requirements
- BA/BS preferred or equivalent experience
- 4+ years in a similar CS/Support role
- Knowledge of privilege access management and cybersecurity best practices
- Comfortable with complex, multi-divisional clients, ideally at director level
- Understand high-level product tech and provide business/technical solutions
- Competency with Salesforce and Customer Success Management platforms
🎁 Benefits
- Competitive salaries and a meaningful bonus program
- Excellent benefits including healthcare insurance
- Pension/retirement matching and life insurance
- Employee assistance program and time off plans
- Paid company holidays
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