Customer Success Manager (TT/SMB)

Added
13 days ago
Type
Full time
Salary
Salary not provided

Related skills

crm salesforce google docs microsoft excel microsoft word

๐Ÿ“‹ Description

  • Forge relationships with new customers, including executives.
  • Develop a consultative strategy to achieve customer objectives.
  • Leverage KnowBe4 assessments to gauge needs.
  • Oversee onboarding: config, training, campaigns, change mgmt.
  • Coordinate with Support on complex questions.
  • Monitor usage and health metrics to drive value.

๐ŸŽฏ Requirements

  • Associateโ€™s degree or equivalent; preferred.
  • Familiarity with IT Security concepts.
  • Experience with Salesforce or other CRM.
  • Excel and Word experience.
  • Excellent verbal and written communications.
  • Strong negotiation skills.

๐ŸŽ Benefits

  • Company-wide bonuses based on monthly sales targets.
  • Employee referral bonuses.
  • Adoption assistance; tuition reimbursement, certification reimbursement.
  • Benefits vary by location; see knowbe4 careers page.
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