Related skills
account management customer success relationship management cybersecurity saas📋 Description
- Build and manage customer relationships for KnowBe4
- Drive product adoption, renewals, and retention
- Onboard customers and enable value from the platform
- Collaborate with Sales, Product, and Support teams
- Monitor customer health and mitigate churn risk
- Advocate for customer needs with internal teams
🎯 Requirements
- 2+ years in customer success or account management
- Strong communication and relationship skills
- Experience with SaaS platforms and onboarding
- Ability to work in a hybrid Leeds environment
- Knowledge of cybersecurity basics is a plus
🎁 Benefits
- Flexible remote or on-site work options
- Fun, collaborative team culture
- Local and company-wide learning opportunities
- Regular team events and recognition
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