Related skills
account management saas renewals blockchain defi📋 Description
- Build Customer Success Plans with goals and KPIs; measure progress.
- Establish regular touchpoints to review progress and roadmap.
- Partner with Sales to share feature applicability and identify new use cases.
- Develop trusted advisor relationships to drive adoption and value.
- Translate product usage data into actionable customer guidance.
- Conduct executive business reviews with stakeholders and account teams.
🎯 Requirements
- Bachelor’s degree + 5+ years in SaaS Account Management/CS
- Experience leading tech/operational change; trusted advisor to execs
- Managed $2-5M ARR with 10-20% upsell across accounts
- Solid crypto knowledge: markets, wallets, blockchain explorers, DeFi
- CPA or finance/tax background; crypto data/tax tools experience a plus
- Advanced project management; translate requirements into value; exec comms
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