Customer Success Manager (Top Secret Clearance)

Added
4 days ago
Type
Full time
Salary
Salary not provided

Related skills

account management consulting enterprise software ai automation

πŸ“‹ Description

  • Based at Appian HQ in McLean, VA; in-office 4-5 days.
  • Uncover and shape customer goals into actionable plans.
  • Lead customer adoption; empower clients to build and scale Appian apps.
  • Align Appian capabilities with evolving business strategies.
  • Identify opportunities to expand Appian footprint with data-backed value.
  • Monitor account health, address risks, and enable growth.

🎯 Requirements

  • Bachelor's degree in a technical field.
  • 10+ years in technology or technical consulting.
  • Trusted advisor delivering measurable business value.
  • Knowledge of enterprise platforms and integration basics.
  • Excellent consulting and executive communication skills.
  • Agile experience; strong PM and organizational skills; travel ~25%.

🎁 Benefits

  • Onboarding training and ongoing skill development.
  • Leadership programs and Appian University resources.
  • Growth opportunities and tuition reimbursement.
  • Affinity groups and inclusive community.
  • Comprehensive benefits: health, EAP, ESPP, and retirement.
  • Career mobility and internal advancement opportunities.
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