Customer Success Manager - Technical Account Management

📋 Description

• Define customer outcomes and deliver them continuously.
• Advise on Zip platform and procurement best practices.
• Build relationships with stakeholders across Procurement, Finance, Legal, IT/Security and Privacy/Compliance.
• Maintain high engagement and adoption; drive loyalty.
• Manage customer health using data‑driven adoption metrics.
• Collaborate with product and engineering to translate needs into solutions.

🎯 Requirements

• 5+ years in customer-facing CS, account mgmt or strategic consulting; B2B SaaS is a plus.
• Procurement experience or familiarity with ERP/Procurement tools (Netsuite, Coupa, Workday, CLM, GRC; JIRA, ServiceNow).
• Excellent interpersonal skills; quick rapport and trust with customers.
• Strong project management to manage a dynamic customer portfolio.
• Creative problem solving with attention to detail.
• Business‑process oriented; think about workflow efficiency (diagrams, conditional logic).
• Proactive team player; identify process gaps and help wherever needed.

🎁 Benefits

• Start‑up equity
• Team building events
• Flexible PTO
• Apple equipment plus home office budget