Own post-sale lifecycle including onboarding, AI adoption, and renewal for named accounts
Develop success plans to help customers achieve objectives
Lead AI workshops to build and deploy workflows for business problems
Develop Notion champions within named accounts
Conduct business reviews with senior stakeholders to communicate value
Partner with AEs on growth strategy within existing accounts

🎯 Requirements

3+ years in Customer Success or Account Management
Experience driving end-to-end journey from adoption to renewal
Strong discovery skills to uncover challenges
Comfortable with technical concepts and AI workflows
Articulate value to senior audiences
Build CS playbooks and new processes

🎁 Benefits

In-office on Anchor Days (Mon/Tue/Thu)
Shape early-stage CS motion at Notion
Work with AI-powered customer workflows
Learn the Notion product inside and out

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