Related skills
crm saas ai apis cx📋 Description
- Manage end-to-end post-sale customer relationships from onboarding to renewals.
- Align with executives, conduct business reviews, drive product expansions.
- Own renewal negotiations and expansions with Sales.
- Drive product adoption, AI/automation, educate on best practices.
- Understand customer KPIs and partner to achieve outcomes using Kustomer.
- Feed customer feedback to Product and communicate roadmap to customers.
🎯 Requirements
- Bachelor's degree or equivalent.
- 7+ years in Customer Success or Account Management with a technical SaaS.
- Two+ years of knowledge in SaaS, CRM, CX/Support, or APIs.
- Experience owning a book of business, renewals, and expansions.
- Strong communication and interpersonal skills; organized; PM a plus.
- Willing to travel ~25%.
🎁 Benefits
- Competitive salary and stock options.
- 100% healthcare coverage in the U.S.; 401K and reimbursements.
- Generous vacation policy.
- Pension and supplemental health insurance in the UK.
- Remote-friendly culture with Kamp Kustomer events.
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