Related skills
account management customer success strategic partnerships renewal cross-sell📋 Description
- Act as a trusted advisor for enterprise customers
- Lead customers through the Customer Engagement Lifecycle (CEL)
- Conduct outcome-focused Business Reviews and strategic success plans
- Demonstrate ROI and value to drive renewal and expansion
- Identify and mitigate account risks; build proactive retention strategies
- Partner with Sales on up-sell and cross-sell opportunities
🎯 Requirements
- Bachelor's degree or equivalent
- 3+ years in customer success or enterprise SaaS
- Experience with executive stakeholders in high-touch accounts
- Strong presentation and relationship-building skills
- Independent, strategic thinker who can influence outcomes
- Travel to State College and customer sites
🎁 Benefits
- Support world-class enterprise organizations
- Direct impact on customer value and retention
- Collaborative culture with cross-functional support
- Opportunity to influence roadmap and customer success strategy
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