Related skills
forecasting account management customer success saas hardware📋 Description
- Own venue relationships from go-live through renewal
- Monitor accounts on a cadence with data-driven conversations
- Ensure event-day readiness and crisis prevention
- Forecast renewals and identify churn risk with Finance/Sales
- Escalation ownership for critical issues during live events
- Document accounts so Mashgin teammates can onboard quickly
🎯 Requirements
- 5+ years in Customer Success, account management, or post-sale roles
- Experience with hardware or SaaS environments
- Translate operational data into clear business narratives
- Proactive by default — flag risk early with a recommended path
- Strong documentation habits; accounts live in the system
- Comfortable cross-functional work with Sales, Finance, Ops, and Eng
🎁 Benefits
- Small multidisciplinary team with room to innovate
- Excellent health, dental and vision insurance for you and dependents
- 401k plan
- Flexible PTO policy
- Competitive salary in a small, rapidly scaling company
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