Related skills
payments account management data analysis customer success stakeholder managementπ Description
- Partner with account executives and TAMs to drive post-sale engagements for enterprise customers.
- Manage a book of customers to drive health: performance, adoption, usage, renewals.
- Advise on payments and product, delivering performance and industry insights.
- Conduct business reviews aligning priorities, metrics, and Stripe roadmap.
- Advocate for customers; share feedback with Product, Engineering, Support, Marketing, and Sales.
- Support expansion opportunities with the account team to ensure customer success.
π― Requirements
- 4+ years in a client-facing role, enterprise relationship management.
- Fluency in Spanish and English.
- Strong business sense and understanding of usersβ businesses.
- Proven track record leading technical conversations and persuading stakeholders.
- Strong analytical skills.
- Excellent organizational and time management.
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