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crm analytics saas renewals onboarding📋 Description
- Post-sale support from implementation to renewal
- First point of contact for SMB onboarding, training, and support
- Manage onboarding to ensure timely task completion
- Host training webinars on revenue management best practices
- Maintain customer health and proactively manage accounts
- Secure annual subscription renewals and respond to requests
🎯 Requirements
- 2 years in customer-facing roles (CSM/Account Mgmt)
- Fluent in Spanish, French, and English
- Experience explaining technical concepts clearly to customers
- Able to multitask and prioritize independently
- Comfortable in a fast-paced SaaS environment
- Experience with software/SaaS
🎁 Benefits
- Stock options
- Unlimited PTO
- Private health insurance
- Career growth opportunities
- Diverse, inclusive culture
- Access to training and resources
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