Related skills
b2b saas relationship management cross-functional collaboration spanish english📋 Description
- Retain and grow clients by building trust and understanding goals.
- Proactively manage churn risks and resolve escalations for high-value accounts.
- Act as a consultative partner, leading strategic conversations and driving adoption of FareHarbor's solutions.
- Identify and close upsell opportunities aligned with client needs to drive revenue growth.
- Coordinate key client initiatives with Support, Product, and other stakeholders for smooth execution.
- Advocate for clients internally, influencing feature development from feedback.
🎯 Requirements
- EU work authorization.
- Proficiency in English and Spanish; additional European languages a plus.
- 2+ years in account management, B2B SaaS, or travel tech.
- Strong relationship management with proven ability to retain and grow accounts.
- Strong commercial acumen and a consultative mindset; translate needs into solutions.
- Ability to manage risk and retention, including escalations.
🎁 Benefits
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- Pension Plan
- Central Amsterdam Location
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