Drive product adoption by educating customers on the full suite of Airwallex products
Identify opportunities for upselling and cross-selling by analyzing customer data and usage patterns
Re-engage customers who are not actively utilizing their accounts through targeted outreach
Build strong relationships with customers and with our internal teams
Collaborate with cross-functional teams to enhance customer experience and resolve issues promptly

🎯 Requirements

1-3 years in a sales or service role focused on existing customers
Experience managing a large customer base is preferred
Strong verbal and written communication in Korean & English
Analytical mindset to interpret data, trends and client information
Demonstrated experience in client activation
Driven, strong problem-solving skills
Start-up & Fintech experience preferred
Experience with Salesforce is highly regarded

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