Customer Success Manager, SME & Growth

📋 Description

• Manage the full customer lifecycle of existing clients in the target market.
• Optimize and execute standardized service processes using self-service and automation.
• Provide proactive support and timely responses to inquiries and issues.
• Collaborate with Strategy, Product, and R&D to share customer feedback for product upgrades.
• Cross-functional work with Marketing, Sales, and Account Management to identify needs in cross-border payments and treasury management.
• Identify churn risks and implement risk control and retention actions to protect revenue.

🎯 Requirements

• Bachelor’s degree or above.
• English fluent, native Mandarin; communicate with Mainland China.
• 2+ years in CS/CS/AM; fintech, cross-border payments, or B2B SaaS preferred.
• Results-driven with self-motivation, learning agility.
• Excellent communication and cross-functional collaboration with Product, Eng, Risk, Ops, Marketing, and Sales.
• Resilient and accountable; manage priorities in a fast-paced environment.

🎁 Benefits

• Applicant Safety Policy: official channels only; no bank details requested.
• Equal opportunity employer; diverse and merit-based hiring.