Build strong relationships across portfolio; understand customers' models and needs.
Identify growth opportunities using data and product usage to expand wallet share.
Educate and activate customers on Airwallex products for activation and ongoing adoption.
Champion customer needs internally; partner cross-functionally to improve product and experience.
Advocate for Airwallex; position as partner of choice within focus industries.
Retain customers by identifying at-risk accounts and driving retention initiatives.

🎯 Requirements

2 years in account management or customer success with revenue growth.
Strong English and Vietnamese communication.
Strong relationship-building with customers and internal stakeholders.
Results-oriented with KPI focus and drive.
Strong problem-solving; comfortable with ambiguity.
Familiarity with CRM tools and a data-driven approach to managing portfolios.

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