Service clients: act as escalation point; coordinate with Sales/Support for timely resolution.
Manage internal workflows: assist setup for new product adoptions, pricing & configuration.
Retain customers: identify at-risk clients and drive retention to boost satisfaction.
Improve customer experience: oversee lifecycle management and identify optimization areas.
Generate revenue: identify upsell/cross-sell opportunities and drive adoption.

🎯 Requirements

1-2 years in customer-facing roles.
Customer-first attitude with empathy.
Strong sales acumen for upsell and cross-sell.
Excellent organization and time management; detail-oriented.
Prioritize tasks, quickly learn new systems in a fast-paced environment.
Team-oriented; collaborates with cross-functional teams.
Strong Mandarin, Cantonese and English communication.
Problem-solving mindset with creative solutions.

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