Related skills
crm saas renewals onboarding smb📋 Description
- Manage a portfolio of 30–40 SMB customers
- Guide onboarding, adoption, retention and growth
- Build relationships and solve problems to help customers succeed with AI tech
- Thrive in a fast-paced, high-growth environment
🎯 Requirements
- 2+ years in a customer-facing role at a SaaS company
- Experience managing high-volume SMB portfolios
- Excellent written and verbal communication
- Commercial mindset: renewals, upsell, cross-sell
- Cross-functional collaboration with Sales, Product, Marketing
- Ability to manage multiple relationships at scale
🎁 Benefits
- Hybrid working options in London
- Private healthcare
- Stock options and retirement plan
- Paid time off and parental leave
- Flexible work options and hardware provided
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