Related skills
account management customer success cybersecurity italian security awareness📋 Description
- Manage onboarding and success for SMB customers in London
- Drive adoption of KnowBe4 security platform with customers
- Build strong relationships and ensure customer satisfaction
- Collaborate with Sales and Product teams on customer feedback
- Identify renewal opportunities and reduce churn
- Support Italian-speaking customers with tailored communications
🎯 Requirements
- Fluent in Italian (spoken and written)
- Experience in customer success or account management
- Excellent communication and relationship-building skills
- Familiarity with cybersecurity awareness training a plus
- Based in London or able to work onsite
- Knowledge of the KnowBe4 platform is a plus
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