Related skills
account management analytics customer success saas digital marketing📋 Description
- Be the primary point of contact for all users on your assigned accounts
- Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the Similarweb platform
- Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience
- Manage and expand long-term customer relationships, and ensure account longevity and renewals
- Support in uncovering and identifying upsell opportunities during the customer’s lifecycle
- Develop strong subject matter expertise across all Similarweb products and offering
🎯 Requirements
- Fluent in English, written and spoken; Asian languages are a bonus
- Strong understanding of the digital marketing space and trends
- 3+ years in a client-facing SaaS role
- Strong relationship-building and trust development
- Analytical mindset with problem-solving ability
- Experience producing high-quality client-facing materials
🎁 Benefits
- Hybrid work with in-office collaboration
- Competitive compensation and benefits
- Career growth and internal mobility
- Diversity, inclusion and belonging
- Access to Similarweb's digital intelligence platform
- Team outings and social events
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