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salesforce intercom tableau jira power bi📋 Description
- Own a portfolio of SMB customers as their main post-sale contact.
- Run onboarding and activation; set success plans and guide first wins.
- Prescribe best-practice workflows for heavy industries.
- Drive adoption via proactive check-ins, enablement, and education.
- Monitor account health and prevent churn.
- Identify growth opportunities and route to Account Management.
🎯 Requirements
- Customer-facing experience (account management, support, operations, hospitality, admin, retail leadership).
- Clear communication (written and verbal).
- Strong prioritisation and time management.
- Problem solving & critical thinking: diagnose issues and propose options.
- Consultative mindset: asks good questions and recommends workflows.
- Attention to detail; follows SOPs and keeps notes up to date.
🎁 Benefits
- Competitive remuneration
- Equity options
- 20 days paid annual leave, plus sick and carers’ leave
- Parental leave: 16 weeks primary, 6 weeks secondary
- Learning & Development budget
- Flexible work: remote and hybrid options
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