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crm account management customer success saas security awareness📋 Description
- Manage SMB customer relationships for KnowBe4 in Sao Paulo, Brazil.
- Drive adoption of HRM+ solutions and customer success initiatives.
- Collaborate with global teams to secure customer outcomes and renewals.
- Support customers in understanding, measuring, and reducing human risk.
🎯 Requirements
- Experience in customer success or account management in SaaS.
- Excellent written and verbal communication skills.
- Ability to manage multiple SMB client relationships and renewals.
- Familiarity with CRM systems and data insights.
- Based in Sao Paulo, Brazil (on-site).
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