Customer Success Manager, SMB

Added
2 hours ago
Type
Full time
Salary
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Related skills

account management customer success onboarding stakeholder management cross-functional collaboration

πŸ“‹ Description

  • Onboard providers to maximize adoption and bookings on Zocdoc.
  • Build relationships with practice leaders to drive results.
  • Communicate product value and handle objections to sustain buy-in.
  • Manage multiple provider accounts with cross-functional teams.
  • Train providers on best practices to ensure success.

🎯 Requirements

  • Bachelor's degree or equivalent
  • 1-2 years in SDR, B2B, CS or AM roles
  • Stellar communication and interpersonal skills
  • Strong attention to detail, highly organized, quick learner
  • High problem-solving and issue-resolution skills
  • Ability to think on your feet in a dynamic startup

🎁 Benefits

  • Flexible hybrid work at Soho location
  • Competitive PTO
  • 100% paid health benefits (medical, dental, vision)
  • 401(k) with employer match
  • Catered lunch and beverages
  • Employee Resource Groups and ZocClubs
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