Customer Success Manager, SMB

📋 Description

• Onboard new provider practices and manage complex processes across multiple accounts.
• Drive practice performance by communicating feature value and handling objections.
• Build fast relationships with key stakeholders to instill trust and drive results.
• Balance sales conversations with project management in a consultative way.
• Own metrics and strive to exceed monthly KPIs with a commission plan.

🎯 Requirements

• Bachelor’s degree or equivalent.
• 1-2 years in SDR, BDR, CS or account management.
• Stellar communication and interpersonal skills.
• Strong attention to detail and highly organized.
• Problem-solving and issue-resolution skills.
• Able to thrive in a dynamic startup environment.

🎁 Benefits

• Flexible, hybrid work environment at Soho location.
• Competitive PTO.
• 100% paid employee health benefits (medical, dental, and vision).
• Commuter Benefits.
• 401(k) with employer-funded match.
• Sabbatical leave for 5+ years.