Related skills
account management customer success onboarding b2b reality capture📋 Description
- Act as trusted advisor for key accounts; build relationships and share insights.
- Conduct high-touch activities: calls, service reviews, enablement sessions.
- Proactively identify opportunities to increase adoption and growth.
- Oversee onboarding; ensure smooth early adoption and measurable success.
- Serve as primary escalation point for customer issues; coordinate with internal and external teams.
- Track and report on key account health metrics; address risks and drive improvements.
🎯 Requirements
- Bachelor's or Master's in Geosystems, Engineering, or Computer Science helps you understand our tech.
- 3+ years in B2B customer success, account management, or consulting.
- Proven track record of building trusted relationships with B2B clients.
- Familiarity with geospatial or AEC industries; industry experience is a plus.
- Exceptional organizational, interpersonal, and communication skills.
- Willingness to travel to deepen relationships and address technical needs.
🎁 Benefits
- 15 days vacation
- 11 public holidays
- Flexible working hours and hybrid work setup
- Competitive compensation package
- Comprehensive health/ vision/ dental insurance
- Up to $4500 USD employee referral bonus
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!