Related skills
slack salesforce intercom tableau power bi📋 Description
- Own a portfolio of SMB customers as main post-sale contact
- Lead onboarding and activation: set plans, configure accounts, train users
- Prescribe best-practice workflows across heavy industries
- Drive adoption via proactive check-ins, enablement, and education
- Monitor account health to prevent churn
- Identify growth opportunities and escalate to Account Management
🎯 Requirements
- Customer-facing experience with trust-building
- Clear written and verbal communication
- Strong prioritisation and time management
- Problem solving and critical thinking; guide outcomes
- Consultative mindset; asks good questions and recommends workflows
- Comfort with SOPs and accountability; keep notes up to date
🎁 Benefits
- Competitive remuneration and performance-based pay
- Equity options to own a stake
- 20 days paid annual leave plus sick leave
- Parental leave: 16 weeks primary, 6 weeks secondary
- Learning & Development budget for growth
- Flexible work: remote or hybrid options
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