Related skills
communication customer success saas education project management📋 Description
- Engage clients proactively to drive adoption and positive experience.
- Own onboarding and engagement for school district products.
- Manage large-scale product implementations with districts.
- Collaborate with Product and Engineering to prioritize customer needs.
- Serve as the communication channel between users and Product/Engineering to influence features.
- Understand and translate school challenges to inform design and training.
🎯 Requirements
- BS/BA degree or equivalent
- 2-5 years in account management, customer success, or project management
- Experience with technology; able to learn new SaaS applications
- Customer-focused, enthusiastic, service-oriented
- Strong problem-solving, decision making, and negotiations
- High emotional intelligence with strong listening and empathy
🎁 Benefits
- 401k & equity grants
- Free food and onsite gym at our Austin HQ
- Paid parental leave
- Competitive PTO & 10 paid holidays
- 100% company-paid Medical, Dental, and Vision insurance for employee only
- Dog-friendly office in Austin HQ
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