Related skills
crm salesforce saas gainsight heap📋 Description
- Manage 80-150 accounts across onboarding to renewal.
- Lead renewals: multi-product pricing, objections, closing.
- Deliver signal-based engagement via campaigns and events.
- Collaborate cross-functionally; mentor peers.
- Drive CS program improvements; update playbooks.
🎯 Requirements
- Proven CS or account mgmt experience managing portfolios.
- Strong communication across email, video, webinars.
- Advanced CRM (Salesforce) and Gainsight skills.
- Analytical, data-driven problem-solving.
- Self-directed, proactive, independent worker.
- Experience with SaaS or digital analytics tools (Heap, Contentsquare, Hotjar).
🎁 Benefits
- Virtual onboarding, hackathons, and global team events.
- Hybrid and remote work policies.
- Generous paid time-off (varies by location).
- Lifestyle allowance.
- Culture Crew in every country.
- Stock options for all full-time employees.
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