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onboarding ai api gainsight churnzero📋 Description
- Own scaled engagement for Claude Enterprise, Claude Code, and API.
- Execute timebound human touchpoints at activation, expansion, renewal.
- Provide technical guidance; develop deep product expertise.
- Channel customer voice to Product and leadership via digital interactions.
- Partner cross-functionally with Marketing, Sales, Product, and CS.
- Design AI-powered, one-to-many touchpoints to personalize communications at scale.
🎯 Requirements
- 3-5+ years in customer-facing roles with high-volume accounts.
- Experience with digital-first engagement: email campaigns, webinars, journeys.
- Systems thinking; build repeatable templates and playbooks.
- Data-driven; analyze health metrics and product usage.
- Tech-savvy with AI enthusiasm; translate AI to business value.
- Excellent written and verbal communication across audiences.
- Comfortable operating in ambiguity; scale and iterate.
- Bachelor's degree or equivalent required.
🎁 Benefits
- Competitive compensation and benefits.
- Optional equity donation matching.
- Generous vacation and parental leave.
- Flexible working hours.
- Office space for collaboration.
🛃 Visa sponsorship
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