Customer Success Manager - Scale Team

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

data analysis spanish english social advertising facebook

πŸ“‹ Description

  • Build and foster relationships with a large book of customers.
  • Train customers to drive feature adoption and renewals.
  • Become a specialist in the Smartly platform and digital advertising.
  • Meet targets and grow your book of business.
  • Collaborate with Sales, Marketing, Solutions, Product, and Engineering.
  • Help build a world-class Customer Success organization and optimize processes.

🎯 Requirements

  • 4+ years of experience in customer success or similar role.
  • Capable of learning new tools quickly.
  • Advanced knowledge of paid social ads (Facebook, TikTok, Pinterest, Snapchat).
  • Proactive problem-solver with a positive attitude.
  • Data-driven; able to translate data into insights.
  • Fluent in English and Spanish; strong written and spoken communication.

🎁 Benefits

  • Hybrid work arrangement
  • Global, diverse team across 13 countries
  • Inclusive culture with DEI focus
  • Opportunities for growth and learning
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